Return and Refund Policy
Thank you for shopping at Lani Living! Our goal is to ensure that you have a great experience with our products. Please read our refund and return policy carefully to understand the terms that apply.
1. Eligibility for Returns
- Items can be returned within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
- Products that are damaged or defective upon arrival are eligible for returns or exchanges. Please report any such issues within 48 hours of receiving the product.
2. Process for Returns
- To initiate a return, please contact our customer service team at [your customer service email].
- Our team will guide you through the return process and provide the necessary instructions.
- Please note: Customers are responsible for any return shipping costs.
3. Refund Process
- Once we receive your returned item, it will be inspected. After approval, we will process your refund.
- Since we operate on Cash on Delivery only, refunds will be issued as COD.
- Refunds will be issued within 7 business days after your return is approved.
4. Non-Returnable Items
- Some items cannot be returned, such as gift cards, items marked as final sale, and certain hygiene-related products.
5. Exchange Policy
- We offer exchanges for defective or damaged items. Please reach out to our team within 48 hours of receiving your order if you need an exchange.
- Contact us: [email protected]